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Terms of Service

Genie Appointment Booking — Last updated September 2, 2026

These Terms of Service (“Terms”) govern access to and use of Genie Appointment Booking (the “App”), a Shopify application that provides appointment and service booking features for online stores.

By installing, accessing, or using the App, you (“Merchant”, “you”, or “your”) agree to these Terms. If you are accepting on behalf of a business, you represent that you have authority to bind that business.

1. The App

The App helps you configure bookable services tied to Shopify products, manage staff and locations, display a storefront booking widget, and manage bookings created through your storefront and Shopify checkout.

Features may change over time. We may add, modify, or discontinue functionality with or without notice, except where notice is required by Shopify or applicable law.

2. Eligibility and Shopify account

  • You must have a valid Shopify store and authority to install apps on that store
  • Your use of Shopify remains governed by Shopify's terms and policies
  • You must provide accurate information and keep access credentials secure

3. License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to install and use the App solely in connection with your Shopify store(s) for which it is installed. You may not copy, modify, distribute, reverse engineer, or create derivative works of the App except to the extent such restriction is prohibited by law.

4. Merchant responsibilities

You are responsible for:

  • Configuring services, staff, locations, availability, pricing, and policies accurately
  • Complying with all laws applicable to your business, including consumer, advertising, privacy, and employment laws
  • Providing required notices and obtaining any consents needed from your customers for booking, communications, and data processing
  • The content you enter into the App (staff bios, custom questions, emails, SMS/WhatsApp copy, and similar)
  • Safeguarding API keys and messaging credentials you store in the App (for example Twilio or Meta credentials)
  • Fulfilling appointments and handling customer disputes, refunds, and cancellations according to your own policies and Shopify tools

You represent that you have all rights needed to upload or process data through the App, including personal data of customers and staff.

5. Customer relationships

Bookings are between you and your customers. We are not a party to those transactions. Order payments are processed by Shopify; we do not hold customer payment card data.

6. Acceptable use

You may not use the App to:

  • Violate law or third-party rights
  • Send spam or unlawful messages, or misuse email/SMS/WhatsApp features
  • Attempt unauthorized access to the App, other merchants' data, or related systems
  • Interfere with or disrupt the App, Shopify, or underlying services
  • Use the App to process highly sensitive data categories that are inappropriate for a booking tool (for example full payment card PANs, or government ID numbers) unless we expressly agree in writing

We may suspend or terminate access for violations or to protect the App, merchants, customers, or Shopify.

7. Fees

Unless we publish different pricing in the Shopify App Store or a separate agreement, the App is provided without a subscription charge for the features made available to you. Shopify may still charge you for your Shopify plan, transaction fees, or other Shopify services. Messaging providers you connect (email/SMS/WhatsApp) may charge their own fees under your agreements with them.

We may introduce paid plans later. If we do, we will describe fees and billing through the Shopify App Store or other notice, and Shopify Billing (or another stated method) may apply.

8. Privacy

Our collection and use of information is described in our Privacy Policy, which is incorporated into these Terms. You must maintain a privacy policy for your store that accurately describes how you use the App and customer data.

9. Third-party services

The App integrates with Shopify and may rely on hosting, database, email, SMS, and WhatsApp providers. Those services are subject to their own terms. We are not responsible for outages, changes, or acts of third parties outside our reasonable control.

10. Intellectual property

We and our licensors own the App, including software, branding, and documentation. You retain ownership of your store content and customer relationships. You grant us a license to host and process your content solely to operate and improve the App and to meet legal and Shopify platform requirements.

11. Disclaimer of warranties

THE APP IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT BOOKINGS, NOTIFICATIONS, OR AVAILABILITY CALCULATIONS WILL ALWAYS BE ACCURATE OR DELIVERED.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR AFFILIATES, OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING FROM OR RELATED TO THE APP OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE APP OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE APP IN THE TWELVE (12) MONTHS BEFORE THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US $100).

Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted by law.

13. Indemnification

You will defend, indemnify, and hold harmless us and our affiliates, officers, and employees from claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the App; (b) your store, services, staff, or customer relationships; (c) your content or messaging; (d) your violation of these Terms or law; or (e) any dispute between you and your customers.

14. Suspension and termination

You may stop using the App and uninstall it at any time. We may suspend or terminate the App or your access if you breach these Terms, if required by Shopify or law, or if we discontinue the App. Upon uninstall or Shopify shop-redact requirements, shop-scoped App data is deleted as described in the Privacy Policy, subject to backups and legal holds.

15. Changes to these Terms

We may update these Terms from time to time. We will update the “Last updated” date and may provide additional notice when appropriate. Continued use after changes become effective constitutes acceptance, except where applicable law requires a different process.

16. Governing law

These Terms are governed by applicable law without regard to conflict-of-law rules, except where mandatory local law requires otherwise. Any dispute arising out of these Terms will be resolved in a court of competent jurisdiction, except where prohibited by law.

17. General

  • If any provision is unenforceable, the remaining provisions remain in effect
  • Failure to enforce a provision is not a waiver of that provision
  • These Terms and the Privacy Policy are the entire agreement between you and us regarding the App
  • You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets

18. Contact

Genie Appointment Booking

See also our Privacy Policy.