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How to enable QR check-in and OTP verification

Last updated: September 15, 2026

Ask customers to verify with a QR code or one-time code before checkout continues.

These options are in Settings → General → Check-in and verification. If they are on, the customer must complete them before checkout can continue.

1

From the app sidebar, click Settings → General.

Settings page with the "General" tile highlighted, described as "Refunds, cancellation, payment, staff and location selectors, and check-in."
Settings — click "General"
2

Turn on "Enable QR code for check-in" if customers should verify with a QR code.

3

Turn on "Enable OTP verification" if customers should verify with a one-time code.

4

Optionally turn on "Send generated slip when the customer places an order" if you want a slip with a QR code sent with the order.

General settings page with the Check-in and verification section showing "Enable QR code for check-in", "Enable OTP verification", and "Send generated slip when the customer places an order" all turned on
Check-in and verification — QR code, OTP verification, and generated slip
5

Click Save.